Official help and contact information
Open company pageCompany sourceReviewed Sep 10, 2026
Customer Service Contacts
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Visit company contact pageCompany sourceReviewed Sep 10, 2026
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Official help and contact information
Open company pageCompany sourceReviewed Sep 10, 2026
Official website
Open company pageCompany sourceReviewed Sep 10, 2026
A useful first step
Before you contact
Shangri-La
Use the Shangri-La contact record to choose a channel before sharing case details. Keep a written record of any agreed cancellation or replacement. This reference cannot view a customer account or change an order.
- 01
Find the supplier named on the booking confirmation, not only the destination.
- 02
Ask the booking seller which part of a package it can amend.
- 03
Keep a written record of any agreed cancellation or replacement.
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